MHC Kenworth - El Paso

The staff is very friendly, the service is a little slow but in all honesty one guy was working service and parts so i can't blame him. I will update after the repairs are done. 3 days later and I'm still waiting for my truck to get fixed. It took a whole entire day to replace a def pump then to find out the new pump installed was no good as well. They reorder the part it come in early in the morning but it's currently 13:15 and no one is working on it. I could only imagine how bad it would be if they didn't have "24 hour service". I've already been told two days in a row excuses why they couldn't work on my truck overnight. So much for "24 hr service". Will update again if my truck ever gets fixed. Day #6 I'm just gonna sum it up quickly. NO I don't recommend this location. The mechanics and foremen, although polite, drag their feet and are constantly yapping away. And what's worse the shop foreman lies and cover up for the mechanics. This is why I say find another location.

I can't even give them a star been sitting 3days they never looked at truck never said a word they are disgusting 😒 you guys need to take notes for KW of Omaha they are the best you guys need to go there a get trained how to run a service repair shop and be customer service friendly cause without us you would have to shut the doors …

Nice place it just got built. My truck was towed there due to a bad turbo charge air cooler as well Sat in the shop for 2 weeks parts issues I get that. Gets fixed go pick it up sun from the them . Leave to go to a truck stop Mon due to labor day get a mile down the road breaks down again . Called the dealer said somebody will come out there. Sent someone My air dryer went out couldn't build air. Tow company came out towed back there . Got there at 830ish Trying to get answers from the service people was a joke. The guy that came out there said it was a 45 min fixed that he could do it there. Shop told him no from what was told to me .Go check with them and they act like I'm such a bother then told me the hold up was my company approval to do the work. Call my company they sent approval around 11am. Go check on it again only to get told the service writer was going home and no one will be there till 8pm . How can u run a 24 hours dealer and not have a service writer but a parts clerk? 11 pm truck was finally done. They need more people for sure. I had to give a one star to even write this would not give them none. Get people who actually take pride in there work. The service department is the face of a dealer. If they don't care or like there job find another one . My company has been informed and considering not using this dealer in the future